FAQ's
How to place an order?
To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference
- Once you’re done, click the ‘Add To Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing Nautanki account or simply continue as a 'New User' and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
How do I know if my order was placed successfully?
- Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
- You’ll receive another email & SMS once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
How do I check the status of my order?
- After your order has been successfully placed, you will immediately receive a confirmation along with order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
- To find out when your order is arriving, you need to first log in to your account.
Go to the footer of the page and click on ‘Track Order’.
- Enter your Order ID or Tracking ID to check your order status.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will receive an update from our end- with reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at support@nautanki.co we will see what we can do to help.
How can I get my order delivered faster?
- Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.
I wish to add a few more products in my order. Will it be possible?
- Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
I want to place an order but I don’t want an invoice attached as it is a gift for someone. Is it possible?
- We have to leave the invoice intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Please reach out to us as soon as your order is placed. If you want to add a note to the gift, please email the note to us at support@nautanki.co and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.
What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@nautanki.co
Why can’t I see the Cash On Delivery (COD) option?
- If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
